Diverse Customer - Launching New Service - Inclusive Design & Accessibility Programmes
Amit Anand with The SleepWalker (Tony Matelli)
Diverse Customer is now offering inclusive design consultancy creating a
collaborative design space, a high sense of belonging, well-being, harmony & aesthetics.
We have tied up with a bunch of architects, designers, museologists, artisans, and interior designers who have a monomaniacal focus on achieving inclusive design thinking bringing
in the elements of minimalism, cleanliness, discipline, inclusion, and belonging in all
angles of accessibility.
It helps to be a KonMari methodology fan. The KonMari Method is the tidying
method created out of the passion for organizing. Its most unique characteristic is the
question "does it spark joy?" which is the determining factor for deciding what to
keep and what to give or throw away. However, that concept is a little evolved in our
case to "does it spark Inclusion?" As a practicing D&I coach, I am routinely asked about how organizations can make their workplaces more inclusive so as to instill a sense of belonging and well-being to
everyone who walks into their door without feeling uncomfortable inside-out,
disadvantaged, or discriminated upon (in extreme cases). Other than the inclusive &
intercultural communications aspect I work on, I kind of realized that inaccessible
buildings and overwhelming interiors, and even, cluttered spaces create barriers to inclusive design and overall harmony. In short, the limited design and clutter is yet another contributor in perpetuating disparities and amplifying unease of accessibility for employees and customers.
Diverse Customer takes the concept of inclusive design thinking a notch up and
also includes a sense of belonging, well-being and all the good things that must
make part of our physical environment so that our mind, body, and soul are fully
aligned and we operate as the best version of ourselves! The methodology incorporates physical + spatial measures to effectively enhance an employee’s/ customer’s sense of belonging and well-being. We know what that sense
of belonging translates to = Productivity, Profits, and Peace creating a
people-centric inclusive design and space that promotes physical and especially psychological wellbeing through Modularity, Minimalism, and Modernism. Delivering the following but not limited to:Facilitating Accessibility - Design & Development of the Inclusion Programmes We deliver inclusive design in our services to benefit diverse users from the
differently-abled to older people through products and/or services that are
accessible to, and usable by, as many people as reasonably possible ...
without the need for special adaptation or specialized design to accommodate
for one specific person, in a controlled environment, or in a specific context.
Our team of inclusive designers also helps in facilitating access to premises
servicing the needs and interests of visitors with a range of disabilities
including those with physical, sensory, intellectual, learning and psychosocial
disabilities. We develop strategy, policies and an action plan on access for
people with disabilities and be responsible for their implementation. Manage
inclusive and special programs for people with disabilities, including the adaptation
of existing programs - or educational events for people with disabilities. Ensuring
best practice, providing specialist advice towards the planning of galleries, exhibitions,
and programs, and on specific aids and techniques available. To work closely with the
Communications team to ensure that all materials are accessible within the framework are developed. Enhance awareness, sensitization and also to acquire practical skills
and knowledge in order to offer accessible services. Ability to grasp pedagogical and
aesthetic frameworks of pre-designed programs and the ability to adapt these to meet accessibility standards.